10 Steps to Improve Internal Communications in the Workplace

by Brian Cooney | Last Updated: Sep 8, 2022

Internal communication is critical to the success of any organization. Yet, many organizations struggle with ineffective internal communication, which can lead to a variety of problems such as misunderstandings, miscommunications, and mistrust. Internal Communications are the lifeblood of an organization. Good internal communications ensure that everyone is aligned and working towards the same goals. It’s the glue that holds an organization together and allows it to function smoothly. Fortunately, there are steps that organizations can take to improve their internal communications. By assessing your organization's internal communication needs and implementing some best practices, you can improve how information flows within your organization and help everyone work more effectively together.

Here are 10 steps to improve internal communications in the workplace:

Define your purpose and goals.

Before you can start improving your internal communications, you need to define what you want to achieve. What are your overall goals and objectives? What do you want your internal communications to accomplish? By being clear about your goals, you can ensure that everyone is on the same page and working towards the same objectives. This will make it easier to create an effective communication strategy that meets your needs.

Assess your current state.

Once you know your goals, you need to take a step back and assess your current state of internal communications. How are things currently working? Are there any areas that could be improved? This assessment will help you identify any gaps in your communication process and determine where changes need to be made.

Identify your audience.

Part of effective internal communications is understanding who your audience is and tailoring your messages accordingly. Who do you need to communicate with? What is the best way to reach them? By understanding your audience, you can ensure that your messages are delivered in a way that is most effective for them.

Develop a communication plan.

Once you know your goals and audience, you can develop a communication plan that outlines how you will achieve your objectives. What channels will you use? What methods will you employ? Your communication plan should be designed to meet the specific needs of your organization and help you achieve your desired results.

Implement your plan.

After developing your communication plan, it's time to put it into action. This involves implementing your plan's various elements and ensuring everyone is on board. An example of this might be setting up new communication channels, such as an intranet or employee portal. Or, you might need to train employees on how to use new communication tools.

Evaluate and adjust.

Once you've been implementing your communication plan for a while, it's important to take a step back and evaluate its effectiveness. Are you achieving your desired results? If not, what changes need to be made? By constantly evaluating and adjusting your communication plan, you can ensure that it is always meeting your needs and helping you achieve your goals. An example of evaluation might be surveying employees to get their feedback on the new communication tools and channels that have been implemented.

Encourage feedback.

In order for internal communications to be truly effective, it's important to encourage feedback from all stakeholders. This feedback can help you identify any areas that need improvement and make necessary adjustments to your plan.

Be flexible.

Internal communications need to be flexible in order to meet the ever-changing needs of your organization. As your business evolves, so too should your communication strategy. For example, if you introduce a new product or service, you'll need to update your internal communications to ensure that everyone is aware of the change.

Be consistent.

Even as you adapt and change your communication strategy over time, it's important to maintain a sense of consistency. This will help people easily understand your messages and know what to expect from your communications. An example of this would be using the same branding and tone across all of your communications.

Keep evolving

Internal communication is an ongoing process, not a one-time event. In order to be truly effective, it needs to be constantly evolving and adapting to meet the changing needs of your organization.

So, now what?

By following these 10 steps, you can improve internal communications in your workplace and help everyone work more effectively together. Implementing some best practices will ensure that your messages are clear, concise, and on-brand. So take some time to assess your current state, develop a communication plan, and put it into action. Before long, you'll be seeing some positive results.